Schedule of Availability of Service

Monday to Friday
8:00 am to 5:00 pm without noon bre

Who May Avail of the Service

Consumers with existing  disconnected water connection accounts

Requirements

  • Payment of water bill arrears, if any, and reconnection fee
  • Notarized Authorization or Special Power of Attorney (SPA), in the absence of the registered owner of the water connection
  • Death Certificate, in case the registered owner has died, to be presented by the spouse of the decedent

Process

Client StepsFeesResponsible Person
1. Proceed to the Public Assistance Counter, get queuing number, and fill out Customer Action Sheet (CAS) Form. Indicate location sketch at the back of CASNoneN. Chavez
2. Proceed to Customer Assistant Desk when the assigned number is in the queue and present the old water bill/receipt or account number and give CAS Form with a sketch for easy referenceNoneJ.Pe/A. Dalupan
3. If disconnected for less than 6 months, pay the water bill, reconnection fee, and other charges (if any)Water bill arrears (varies), Reconnection Fee (P200 if more than 1 month disconnected, P150 if less than a month)P. Guinto/E. Paredes/M. Grimpola
3.a If disconnected for more than 6 months, wait for inspection NoneS. Antonio/J. Masangcay
4. After payment, return to the Customer Assistance Desk and present the Official Receipt; Sign the Job Order FormNoneJ.Pe/A. Dalupan
4.a If disconnected for more than 6 months, buy needed materials listed by the plumber/inspector and Proceed to the Public Assistance Counter to get queuing number and fill out the Customer Action Sheet (CAS) Form. Proceed to the teller for payment when the assigned number is on the queue.Water bill arrears (varies), Reconnection Fee – P200P. Guinto/E. Paredes/M. Grimpola
4.a.1 After payment of fees, proceed to the Customer Assistance Desk and present the Official Receipt; Sign the Job Order FormNoneJ.Pe/A. Dalupan
5. Wait for one (1) day for the reconnection of the water service connectionNonePlumber/Meter Reader
TOTAL
 
For disconnected accounts of less than 6 months.

 
 
For disconnected accounts of more than 6 months		Bill arrears+P200/150 (Reconnection Fee)
 



Bill arrears +P200 (Reconnection Fee) + additional materials expense (if any)